Our contact information
We have setup a variety of different contacts to better serve you:
All questions are typically answered within 24 hours. Due to the wide range of products all support is done via email.Shipping Information:
Orders are typically shipped within 24 hours of purchase. We offer a very low flat rate shipping of only $4.95 (to any US address) or $19 to any international address worldwide. For this low flat rate you can order as many items as you like e.g. 20 DVD movies and 10 3D glasses is only $4.95 S&H.Refund and Return Policies:
Please ask any questions prior to making a purchase. Our return policy is in place so that we can offer the best & largest selection of 3D products in the world to our valuable customers at the best prices around.
All Returns Must Be Postmarked within 30 days of the date that the merchandise arrived (for the item to be eligible for an exchange or refund) otherwise our warranty will apply. Defective items will be replaced if we have the exact same item in stock otherwise a full refund will be issued.
***For a period of 30 days after you have received the item you are welcome to return the item in exchange for any other item that we have listed on our website of equal or lesser value (additional S&H may apply to International customers or for larger items).
Partial refunds (refund percentage listed below):
*Canceled orders: 90% of the entire purchase price.
*Returned or refused orders (package/shipment returned in new unopened condition): 90% of the items purchase price.
*Returned items where the package/shipment has been opened 75% of the items purchase price.
*Any media item (CD, DVD, Bluray etc…) that has been opened (taken out of its plastic wrap) 50% of the items purchase price or if the item has been heavily used.
*Shipping charges are non refundable on all shipped items unless the return is a result of our error.
Click here for: Our Returns & Repairs Form PDF or Word Document
For additional information or questions please contact Returns@Ultimate3DHeaven.com
Unless otherwise noted every item listed on Ultimate3DHeaven.com comes with a full 90 day replacement warranty.
Ultimate 3D Heaven
15329 Tamarack Drive Suite 300
Victorville CA 92392
Click here for: Our Resale Form for California Wholesale Customers